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Overhaul Getting Help

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general overhaul of the documentation, improving phrasing, move open
source info

Signed-off-by: Aaron Lauterer <a.lauterer@proxmox.com>
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Aaron Lauterer 2020-02-05 15:16:57 +01:00 committed by Thomas Lamprecht
parent fcf0226ef6
commit 6bce99cb35
1 changed files with 20 additions and 18 deletions
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getting-help.adoc
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@ -16,23 +16,22 @@ documentation with user contributed content.
Community Support Forum Community Support Forum
~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~
{pve} itself is fully open source, so we always encourage our users to We always encourage our users to discuss and share their knowledge using the
discuss and share their knowledge using the {forum}. The forum is fully {forum}. The forum is moderated by the Proxmox support team. The large user base
moderated by the Proxmox support team, and has a quite large user base is spread out all over the world. Needless to say that such a large forum is a
around the whole world. Needless to say that such a large forum is a
great place to get information. great place to get information.
Mailing Lists Mailing Lists
~~~~~~~~~~~~~ ~~~~~~~~~~~~~
This is a fast way to communicate via email with the Proxmox VE This is a fast way to communicate with the {pve} community via email.
community
* Mailing list for users: * Mailing list for users:
http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User
List] List]
The primary communication channel for developers is: {pve} is fully open source and contributions are welcome! The primary
communication channel for developers is the:
* Mailing list for developer: * Mailing list for developer:
http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE
@ -42,19 +41,22 @@ The primary communication channel for developers is:
Commercial Support Commercial Support
~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~
{proxmoxGmbh} also offers commercial {proxmoxGmbh} also offers enterprise support available as
https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service Plans].
Plans]. System Administrators with a standard subscription plan can access a All users with a subscription get access to the {pve}
dedicated support portal with guaranteed response time, where {pve} <<sysadmin_enterprise_repo,Enterprise Repository>>, and--with a Basic, Standard
developers help them should an issue appear. or Premium subscription--also to the Proxmox Customer Portal. The customer
Please contact the mailto:office@proxmox.com[Proxmox sales portal provides help and support with guaranteed response times from the {pve}
team] for more information or volume discounts. developers.
For volume discounts, or more information in general, please contact
mailto:office@proxmox.com[office@proxmox.com].
Bug Tracker Bug Tracker
~~~~~~~~~~~ ~~~~~~~~~~~
We also run a public bug tracker at Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue
https://bugzilla.proxmox.com. If you ever detect an issue, you can appears, file your report there. An issue can be a bug as well as a request for
file a bug report there. This makes it easy to track its status, and a new feature or enhancement. The bug tracker helps to keep track of the issue
you will get notified as soon as the problem is fixed. and will send a notification once it has been solved.